Write to [email protected]. We usually answer within two working days. You can also use Settings → Send feedback in Nook.
In Instagram, TikTok or YouTube tap Share, then scroll the row of apps to the end and tap More. Find Nook and turn it on. Drag it up if you want it first. Nook’s settings have a short guide too: Settings → Nook in Share.
Nook works with public videos. Private accounts, removed videos and some stories can’t be opened. Very long videos are analysed from the first 3 minutes. If a public video fails, send us the link.
Saving videos and organising collections is free with no limit. Breakdowns use AI and cost us money, so the free plan includes 10 breakdowns, 5 AI actions and 3 fact-checks in total. Nook Pro gives 50 breakdowns, 30 AI actions and 10 fact-checks every month.
Subscriptions are handled by Apple. On your iPhone open Settings → your name → Subscriptions → Nook, and tap Cancel Subscription. Cancel at least 24 hours before the renewal date. Pro stays active until the end of the paid period.
Open Nook → Settings → Restore Purchases, signed in with the same Apple ID you used to buy.
Refunds for App Store purchases are made by Apple. Request one at reportaproblem.apple.com.
If Auto backup was on, install Nook, open Settings → Restore with code and enter your recovery code. You’ll find the code on the old phone under Settings → Recovery code. Keep it somewhere safe: without it we can’t find your copy, because Nook has no accounts.
Your library lives on your phone: deleting Nook deletes it. To delete the server backup, turn off Auto backup in Settings and confirm “Delete the copy from the server” before you remove the app. If you’ve already removed it, email us your recovery code and we’ll delete the copy.
Email us the link to the page and tell us what’s wrong. We review reports within 48 hours and remove content that breaks our Terms.